Refund and Cancelation Policy

Effective Date: 11 March 2025 This Refund and Cancellation Policy outlines the terms for cancellations, refunds, and applicable fees. By subscribing, you agree to the following terms:

1. Nexus AI Account Monthly Subscription

1.1. Cancellation Within The Trial Period

If you cancel your account within the first seven (7) days of the trial period, you will not be charged.

1.2. Cancellation After 7 Days

For cancellations after the seven (7) trial, no refunds will be issued. However, your access to Nexus AI services will continue until the end of the current billing month, at which point the subscription will terminate.

2. Yearly Subscription

2.1. Cancellation Within The Trial Period

If you cancel your account within the first seven (7) days of the trial period, you will not be charged.

2.2. Cancellation After 7 Days

For cancellations after the seven (7) trial, no refunds will be issued. However, your access to Nexus AI services will continue until the end of the current billing year, at which point the subscription will terminate.

3. Nexus AI In-App Subscription Purchases

3.1. White Labeling Subscription

Nexus AI offers in-app subscription purchases specifically for enabling the White Label feature.

3.2. Subscription Fees

If you subscribe to the White Label feature, you will be charged a monthly fee, which is separate from and in addition to your Nexus AI account fee (monthly or yearly).

3.3. Cancellation & Refund Policy

3.3.1. No refunds will be issued for cancellations of Nexus AI In-App Subscription Purchases, whether within or outside the trial period.

3.3.2. If you cancel your White Label subscription but maintain your Nexus AI account, you will continue to have access to the feature until the end of your billing period.

3.3.3. If you cancel your Nexus AI account, access to the White Label feature will be revoked immediately, and no refunds will be provided.

3.4. Important Notice

Users are advised not to subscribe to the White Label feature until they have completed the trial period. By subscribing before the trial period ends, you acknowledge and accept that no refunds will be issued upon cancellation, regardless of the timing.

4. Additional Terms

4.1. How to Request a Cancellation and Refund

To cancel your subscription or request a refund, please fill in this form https://nexusapps.ai/cancel. We will review your request and respond within 3 business days.

4.2. Non-Refundable Services and Fees

Certain services, fees, or add-ons may be non-refundable. Please refer to our Terms of Service or contact support for details on non-refundable items.

4.3. Changes to the Refund and Cancellation Policy

Nexus AI reserves the right to modify this policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically. For any questions regarding this Refund and Cancellation Policy, please contact our customer support team at contact@nexusapps.ai.